1. Return Window

Customers may request a return within 30 days after delivery. To be eligible, the product must be unused, undamaged, clean, complete, and returned in its original packaging with all accessories, manuals, cables, parts, and protective materials included.

Returns requested after 30 days from delivery may not be accepted.

2. Return Eligibility

To qualify for a return, the item must meet the following conditions:

• The item is unused and in the same condition received.
• The product is returned with the original packaging and all included accessories.
• The item has not been damaged, modified, washed, misused, or repaired by the customer.
• The return request is approved by our support team before the item is shipped back.

3. Non-Returnable Items

For hygiene, safety, and product protection reasons, some items may not be eligible for return once used or opened.

• Used personal cooling products, neck fans, handheld fans, or items worn close to the body.
• Used bathroom hygiene products, UV sterilizers, or sanitation-related products.
• Products damaged due to misuse, incorrect charging, water exposure, accidental damage, or improper installation.
• Items missing parts, accessories, manuals, packaging, or original product components.
• Products returned without prior approval from Live It Eazy support.

4. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

Please include your order number, a clear description of the issue, and photos or videos showing the product, packaging, shipping label, and the problem. This helps us review your case quickly and arrange the best solution.

If the issue is approved, we may offer a replacement, refund, store credit, or another suitable solution depending on the case.

5. Return & Refund Summary

6. How to Request a Return

To request a return, email us at support@liveiteazy.store with your order number and reason for return.

Our support team will review your request and provide return instructions if the return is approved. Please do not send any product back without approval, as unauthorized returns may be refused.

7. Return Shipping Costs

For returns due to change of mind, customer preference, incorrect size selection, or incorrect address details provided by the customer, the customer is responsible for return shipping costs.

If the return is caused by a confirmed damaged, defective, or wrong item, Live It Eazy may cover the return shipping cost or provide another suitable solution after review.

Original shipping fees, customs fees, import duties, taxes, and courier charges are non-refundable unless required by applicable law.

8. Refund Processing

Once your returned item is received and inspected, we will notify you whether the refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. Refund processing times may vary depending on your bank, card provider, payment provider, or local financial institution.

Refunds usually appear within 5–10 business days after approval, but some banks or payment providers may take longer.

9. Partial Refunds

Partial refunds may be issued when an item is returned with missing packaging, missing accessories, signs of handling, minor damage, or any condition that reduces the product’s resale value.

Live It Eazy reserves the right to refuse a refund if the returned item does not meet the return requirements.

10. Exchanges and Replacements

Exchanges and replacements are reviewed case by case. If a product is defective, damaged, or incorrect, we may provide a replacement depending on product availability.

If the same product is unavailable, we may offer a refund, store credit, or an alternative solution.

11. Order Cancellations

Order cancellation requests must be sent as soon as possible to support@liveiteazy.store.

Some products are shipped directly from our manufacturing partners or suppliers. After an order is sent to the supplier for processing and fulfillment, cancellation may no longer be possible.

If the order has already been processed, shipped, or fulfilled, the customer may need to follow the return process after receiving the order.

12. Missing or Delayed Orders

Delivery usually takes 5–8 business days, depending on your location. However, delays may occur due to customs, courier issues, holidays, weather, address errors, or circumstances outside our control.

If your order is delayed or tracking shows delivered but you did not receive it, please contact us at support@liveiteazy.store so we can review the issue and assist where possible.

13. Supplier-Fulfilled Products

Some products are shipped directly from our manufacturing partners or suppliers. After you place an order, the product may be sent to the supplier for processing and fulfillment.

Returns, refunds, and replacements for supplier-fulfilled products may require additional review, product photos, videos, supplier confirmation, or inspection before a final decision is made.

14. Company Information

Company Name: Live It Eazy LTD
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@liveiteazy.store